Please note that Seacoast Utility Authority will be upgrading our payment processing system over the next several months. There may be a time frame when the system will NOT ALLOW FOR CREDIT AND DEBIT CARD PAYMENTS. You will still be able to make payments on-line with a checking account, in our customer service walk-in lobby, telephone, drop box or by mail. The upgraded system will provide a more convenient way to make payments and offer additional bill pay options. We apologize for any inconvenience and appreciate your patience while upgrades are being made to our bill pay system.
If you think the water meter at your home/business is not registering accurately, Seacoast will, at your request, field test the meter provided it has not been tested within the past six (6) months.
A bench test may be performed if you think that further testing is necessary. The meter will be removed from the service location and taken to be machine tested. Should you request a bench test, you will be required to pay a deposit, the amount of which is determined by meter size. If the meter registers fast, your deposit will be refunded. If it is accurate or registers slow, the deposit will be retained to partially defray the cost of testing. Any faulty meter will be replaced. For your own satisfaction, we suggest you or your representative witness both the field and bench tests.
How to Read Your Meter
Some customers like to keep tabs on how much water they are using. Most water meters are located in a concrete box/pit and usually have a concrete or metal lid. The boxes/pits are usually located in front, at the side, or directly behind your house/business.
The meter face is referred to as the register. The water usage is recorded and shown on the meter register in thousands of gallons. Your water usage is calculated by subtracting the previous month's reading from the present reading. The 0 at the far right of the meter register is stationary. Only the 1000's are read for billing.
The meter is read left to right:
|5/8" meter||first three digits|
|3/4" meter||first four digits|
|1" meter||first four digits|
|1 1/2" meter||first five digits|
When the meter has reached the reading 999,990, it will return to 000,000, similar to the odometer on a car. An additional figure at the far left is added to your bill and indicates that the meter register has completed another full revolution.