Please note that Seacoast Utility Authority will be upgrading our payment processing system over the next several months. There may be a time frame when the system will NOT ALLOW FOR CREDIT AND DEBIT CARD PAYMENTS. You will still be able to make payments on-line with a checking account, in our customer service walk-in lobby, telephone, drop box or by mail. The upgraded system will provide a more convenient way to make payments and offer additional bill pay options. We apologize for any inconvenience and appreciate your patience while upgrades are being made to our bill pay system.
Seacoast makes every possible effort to provide you with continuous service; however, there are times when service must be interrupted or water pressure lowered temporarily.
If there is a scheduled interruption of service or lowering of water pressure, a boil water may be issued. You will be notified either by mail, personal visit, television, radio, newspaper, door hanger or by a combination of these methods. Of course, there will be times when an emergency situation arises causing your service to be interrupted without notice.
If your service is off and you have not been previously notified, first check your house valve to make sure it is on before calling our Customer Service Office. Our rapidly growing area means that we must continue to extend service to new communities. During construction, there may be times when water or sewer service is temporarily interrupted due to a line break, blockage or repair. Call us immediately to report any instances of this nature so that we can investigate.
If there is a water line break at your residence or place of business any time, call us immediately. We will send a service person as quickly as possible. In the meantime, turn off your house valve. In an emergency, seconds could mean the difference between minimal and severe damage to your property. DO NOT attempt to turn off the valve in the meter box or tamper with the meter in any way. Not only is meter tampering dangerous, it is also a civil and criminal offense.
Seacoast is here to serve you twenty-four hours a day. If you have a problem with a sewage backup, CALL US FIRST. Seacoast must investigate the problem prior to you calling an outside service company, such as a plumber or cleaning company. A drainage problem in one area of your home/business does not necessarily indicate a backup. Poor drainage of all plumbing fixtures (sinks, toilets, etc.) could indicate a sewage backup.
PLEASE CALL OUR OFFICE TO REPORT ANY WATER SERVICE OUTAGES OR SEWER BACKUPS.
DURING REGULAR BUSINESS HOURS
AFTER-HOUR EMERGENCY PHONE NUMBERS
627-2929 OR 622-3454.